Family Success Coach

About MEDA:

The Mission Economic Development Agency (MEDA) is a community-based, local economic development organization that, for over 45 years, has engaged individuals and small businesses in community-building strategies. Our mission is to achieve economic justice for San Francisco’s low and moderate-income Latino families through asset development.

About the Mission Promise Neighborhood (MPN):

In December 2012, MEDA was one of seven agencies selected for funding by the U.S. Department of Education, Office of Innovation & Improvement to receive a Promise Neighborhoods Program Implementation Grant. This federal program sought to improve academic achievement and family economic success for San Francisco’s Mission District families and students and targeted four low-performing schools.

MPN is a collaborative, community-based program led by MEDA with 15 funded partners and supporting partners, including San Francisco Unified School District (SFUSD), the Office of San Francisco Mayor London Breed, and various city agencies and community-based organizations.

Vision: The Mission Promise Neighborhood builds a future where every child excels, and every family succeeds. Students enter school ready for success and graduate from high school prepared for college and careers. The Mission District thrives as a healthy and safe community that provides families and their children the opportunity to prosper economically and to call San Francisco their permanent home.

Mission: The Mission Promise Neighborhood links family economic security with student academic achievement. It creates a comprehensive, integrated framework of evidence-based services that respond to urgent needs and build on the foundation of student, family, community, and school strengths and assets. Together, parents, neighbors, and partner organizations work hand-in-hand, guaranteeing that all Mission children, youth, and their families achieve academic excellence and economic self-sufficiency.

Position Overview

The Family Success Coach serves as the central component of the MPN service delivery system. The Family Success Coaches create the direct connection between students & families at school sites and the vast array of programs and resources that compose our continuum of services available for the community. The Family Success Coaches identify service gaps and build their network in San Francisco to ensure the community has access.

Location: The FSC will be a MEDA employee but will be assigned to work at a school site 4 days per week and 1 day at MEDA; during school holidays or closures, FSCs are expected to be at MEDA. The FSC will have a workspace at MEDA and will be expected to participate in all MEDA staff meetings, functions, and training.

Duties and Responsibilities:


  • Provide one-on-one consultations to families and their children to assess their needs, and help them develop and follow through with action plans that will help them meet academic, financial, and other family and/or personal goals.
  • Screen and help families apply for services, programs, and public benefits to ensure they have the support needed to be stable and thrive.
  • Ensure that families understand and access the full continuum of services associated with the Mission Promise Neighborhood.
  • Assess families’ financial situation by reviewing their credit reports, and individual and household budgets: income, assets, and expenses.
  • Support families in preparing a financial capability plan based on recommended modified budget scenarios, public benefits, and financial product connections.
  • Work with families to develop a transition plan to ensure their children successfully transition between preschool and kindergarten, elementary to middle school, middle to high school, and high school to college.
  • Address barriers to obtaining academic success (such as belief, knowledge, and motivation) and help create a college-going culture.
  • Provide excellent client service in a culturally and linguistically appropriate way that empowers and supports each community member.
  • Inspire families to become advocates for system change to benefit the Mission Community by providing experience feedback and sharing stories via the MPN’s Community Report Card app.
  • Connect families and youth to leadership opportunities offered by MPN partners.

Partner Collaboration and Service Coordination

  • Work within a team at an assigned school site to develop and implement MPN strategies and services, i.e referral process within sites, coordination of services, etc.
  • Develop an expert understanding of social services in the Mission District and in San Francisco and coordinate directly with MPN partners, and school-site staff to ensure that families are aware of and access the services they need.
  • Together with MPN partners create a seamless transition and referral system for students and their families along the MPN “pipeline” of services.
  • Ensure that each family is accessing the services they need and that barriers to service are removed by sharing client experience and advocating for change.
  • Identify and establish relationships with new service providers that offer services needed by families.
  • Deliver and or coordinate presentations with community partners to cover topics identified by families.

Data Collection and Tracking

  • Collect, monitor, track, and maintain all data on families and students served, including demographics, family finance, public benefits, and referrals, and identify additional supportive and/or more intensive services where needed.
  • Collect, monitor, and track data on progress toward goals in a centralized and shared database. Ensure in a timely fashion the collection, entry, quality, and security of client data.
  • Analyze data collected to identify trends, and stories and provide feedback on improvements to data collection.


  • Conduct outreach to inform community members about the Mission Promise Neighborhood’s intent, goals, and services.
  • Participate in and present at community events and meetings, host information sessions, and distribute marketing and informational material to target audiences.


  • BA degree is preferred- Major in Social Work, Sociology, Education, Ethnic Studies, or a related field.
  • Applicants may substitute required education with a minimum of 2-3 years experience in direct service, as a provider in a school, community-based organization, or public agency.
  • Bilingual Spanish-English fluency must be able to speak and write fluently in Spanish.

Knowledge, Skills, and Abilities

  • Experience working with immigrant, economically disadvantaged, and diverse populations is required.
  • Knowledge of the Mission District community, SFUSD, and social service providers is preferred
  • Familiarity with community organizing and empowerment methodologies is highly desirable.
  • Ability to provide excellent client service, maintain families engaged, and be accountable to help families navigate and achieve their goals.
  • Ability to take initiative, identify and solve problems, and be a representative of MPN and MEDA in the community.
  • Tolerance for changes and ability to work in a fast-paced environment.
  • The ability to collaborate and build strong and trusting relationships with all MPN partners (CBOs, schools, and public agencies) is required.
  • Ability to use Google Suites and Microsoft, willingness to adapt and learn tools to successfully achieve work responsibilities such as Salesforce, Zoom, Dialpad, etc.

Note: Employment is contingent on the Department of Justice and Tuberculosis test continuous clearance.


Please click on the following link and complete the application: