Family Success Coach - Mission Promise Neighborhood

Reports to: Mission Promise Neighborhood-Family Support Manager
Revised: August 2020

About MEDA:

The Mission Economic Development Agency (MEDA) is a community-based, local economic development organization which, for over 45 years, has engaged individuals and small businesses in community-building strategies. Our mission is to achieve economic justice for San Francisco’s low and moderate income Latino families through asset development.

About the Mission Promise Neighborhood (MPN):

In December of 2012, MEDA was one of seven agencies selected for funding by the U.S. Department of Education, Office of Innovation & Improvement to receive a Promise Neighborhoods Program Implementation Grant. This federal program sought to improve academic achievement and family economic success for San Francisco’s Mission District families and students, and targeted four low-performing schools. In 2018, Mission Promise Neighborhood received a 2-year extension grant to continue work and scale to an additional four schools.

MPN is a collaborative, community-based program led by MEDA with 15 funded partners and supporting partners,include including San Francisco Unified School District (SFUSD), the Office of San Francisco Mayor London Breed, and various city agencies and community based organizations.

Vision: The Mission Promise Neighborhood builds a future where every child excels and every family succeeds. Students enter school ready for success and graduate from high school prepared for college and careers. The Mission District thrives as a healthy and safe community that provides families and their children the opportunity to prosper economically and to call San Francisco their permanent home.

Mission: The Mission Promise Neighborhood links family economic security with student academic achievement. It creates a comprehensive, integrated framework of evidence-based services that responds to urgent needs and builds on the foundation of student, family, community, and school strengths and assets. Together, parents, neighbors, and partner organizations work hand-in-hand, guaranteeing that all Mission children, youth, and their families achieve academic excellence and economic self-sufficiency.

Position Overview:

The Family Success Coach serves as the central component of the MPN service delivery system. The Family Success Coaches create the direct connection between students & families at school sites, and the vast array of programs and resources that compose our continuum of services available for the Community. The Family Success Coaches identify service gaps and build their network in San Francisco to assure the community has access.

Location: The FSC will be a MEDA employee but will be assigned to work at a school site 4 days per week and 1 day at MEDA; during school holidays or closures, FSCs are expected to be at MEDA. The FSC will have an assigned desk space at MEDA and will be expected to participate in all MEDA staff meetings, functions, and trainings.

Note: During the COVID-19 Pandemic all staff are working remotely until deemed safe to return to sites and MEDA.

Duties and Responsibilities:


  • Provide one-on-one consultations to families and their children to assess their needs, and help them develop and follow through with action plans that will help them meet academic, financial and other family and/or personal goals.
  • Screen families for services and work with the families to apply for and receive the benefits they qualify for.
  • Ensure that families understand and access the full continuum of services associated with the Mission Promise Neighborhood.
  • Work with families to develop a transition plan to ensure that their children successfully transition between preschool and Kindergarten, elementary to middle school, middle to high school, and high school to college.
  • Address barriers to obtain academic success (such as belief, knowledge, and motivation) and help create a college-going culture.
  • Provide excellent client service in a culturally and linguistically appropriate way that empowers and supports each community member.
  • Inspire families to become advocates for system change to benefit the Mission Community.

Partner Collaboration and Service Coordination

  • Work within a team at assigned school site to develop and implement MPN strategies and services
  • Develop an expert understanding of social services in the Mission District and in San Francisco and coordinate directly with MPN partners, and school-site staff to ensure that families are aware of and access services they need.
  • Together with MPN partners create a seamless transition and referral system for students and their families along the MPN “pipeline” of services.
  • Ensure that each family is accessing services they need and that barriers to service are removed by advocating for change.
  • Identify and establish relationships with new service providers that offer services needed by families.

Data Collection and Tracking

  • Collect, monitor, track and maintain all data on families and students served, including demographic, family finance, public benefits, referrals and identifying additional supportive and/or more intensive services where needed.
  • Collect, monitor, and track data on student and/or family’s progress toward their goals in a centralized and shared database. Ensure in a timely fashion the collection, entry, quality, and security of client data.
  • Analyze data collected to identify trends, stories and provide feedback on improvements to data collection.


  • Conduct outreach to inform community members about the Mission Promise Neighborhood intent, goals, and services.
  • Participate in and present at community events and meetings, host information sessions, and distribute marketing and informational material to target audiences.


  • BA degree is preferred- Major in Social Work, Sociology, Education, Ethnic Studies or related field.
  • Applicants may substitute required education with a minimum of 2-3 years experience in direct service, provider in a school, community based organization or public agency.
  • Bilingual Spanish-English fluency, must be able to speak and write fluently in Spanish.

Knowledge, Skills and Abilities

  • Knowledge of the Mission District community, SFUSD, and social service providers is preferred
  • Experience working with immigrant, economically disadvantaged and diverse populations is required.
  • Familiarity with community organizing and empowerment methodologies highly desirable.
  • Ability to provide excellent customer service, maintain families engaged and represent MPN in public.
  • Strong commitment to the expectation that children growing up in MPN will attend and graduate from college.
  • Ability to take initiative, identify and solve problems, be accountable, and do whatever it takes to ensure families meet their goals.
  • Tolerance for changes and ability to work in fast paced environment.
  • Ability to collaborate and build strong and trusting relationships with all MPN partners (CBOs, schools, public agencies) is required.
  • Skilled in using data systems and entering and tracking client data accurately and in a timely manner.


Click on the following link and complete the application form.