Senior IT Consultant

Join our MEDA Team

At MEDA, we find meaning and fulfillment in investing in people’s lives. We work collaboratively to close the opportunity gap for low- to moderate-income Latino families in San Francisco’s Mission District by providing them access to affordable housing, career and small-business development, education and more. As MEDA continues to strengthen this community, we need more talented professionals dedicated to inspiring positive change – and driven to succeed in a fast-paced team environment. Be one of us!

The Opportunity – IT Consultant/Help Desk Technician

Do you enjoy technical troubleshooting and problem solving? Do you want to surround yourself with passionate, knowledgeable colleagues? Are you a strong communicator who thrives when helping others? Are you looking for an organization that values its employees and its culture?

This could be a good fit for you and for us! MEDA is looking for the right person to fill the role of IT Consultant/Help Desk Technician for our San Francisco, California Headquarters. Located in the bright and beautiful Mission District.

Please note that MEDA operates under a hybrid work schedule and requires staff members to be in our office in San Francisco at least three days per week. We require all employees entering our offices to be fully vaccinated and have received at least one Booster Shot.

Duties And Responsibilities

As a member of MEDA’s HR/OPS Team, you will:

  • Serve as the primary resource and principal contact for all end-user support, via telephone, email, Zoom, and in-person.
  • Support end-users by identifying, diagnosing, and resolving problems with computer hardware, networks, printers/scanners, A/V equipment, telephones, and software applications.
  • Support MEDA’s central offices as well as staffs home offices. Support for home offices includes identifying, diagnosing, and resolving problems with home office equipment such as monitors, printers, docks and internet connections.
  • Stay current with system information, changes, and updates and provide training and support to the staff in the use of office equipment and software.
  • Work closely with technology contractors and their staff to assure high levels of customer service to all employees and visitors.
  • Identify and escalate situations requiring urgent attention, track and route problems and requests, inform management of recurring problems, and provide updates, status, and completion information to manager and end-users.
  • Maintain an up-to-date inventory of all computer software and hardware and recommend upgrades or replacements, as needed.
  • Identify problems, evaluate trends, and anticipate organizational needs. Research and recommend new strategies or procedures to increase efficiency, enhance workflow, and improve end-user satisfaction.
  • Maintain technical knowledge by attending educational workshops, reviewing professional publications, establishing personal networks, and participating in professional associations.
  • Protect data from outside infiltration through encryption, secure data storage, and other necessary means.
  • Draft and maintain system documentation and training documents to assist staff with their use of the Foundation’s technology.
  • Train staff on all systems, including Office 365, audio visual equipment, Zoom, and Box.
  • Provide onboarding and off-boarding support.
  • Assist with some internal IT projects as assigned by the HR/OPS Director in conjunction with the Operations Coordinator.

Desired Qualifications

  • 3+ years of experience supporting computers both Mac’s & PC’s, servers, printers, and scanners in a networked environment; experience in a medium size office setting is a plus. College degree preferred.
  • Experience with Google Suite, Office 365 and all Microsoft Office applications, knowledge of cloud-based telephone systems, audio visual equipment, Zoom, and Salesforce is a plus.
  • Microsoft (MTA, MCSA, or MCSE) or CompTIA (A+, Network+, Security+) certification is preferred.
  • Able to organize, prioritize, multi-task, and follow through with assignments in a timely manner.
  • Capacity for critical thinking and the ability to troubleshoot, test, and evaluate solutions.
  • Ability to work effectively, both independently and as a member of a team.
  • Able to anticipate needs, be flexible, proactive, and highly responsive, with a customer service orientation.
  • Strong client-facing communication and interpersonal skills, with the ability to provide clear instructions to employees at all skills levels.
  • Able to build and maintain positive working relationships, maintaining composure and a sense of humor, under pressure.
  • Spanish fluency highly desired.

Your MEDA Experience

Do meaningful work in an innovative workplace, while being challenged for your professional growth.

Joining MEDA means having meaningful experiences that develop achievers – from across the Mission neighborhood and from within our organization. We find meaning and fulfillment in our work as we see this community thrive and are driven to achieve better outcomes by challenging ourselves to innovate in our ways of working.

We offer a market-leading benefits program that reflects MEDA’s values and mission. We invest in people’s lives and support our own people’s health and financial well-being.

Our core benefits include:

  • Comprehensive medical, vision and dental insurance for employees and their dependents – 100 percent covered by MEDA
  • 401(k) Plan for employees with generous employer match
  • Generous paid time off — minimum of 20 days for new employees
  • Employee Assistance Program that offer free financial or legal counseling to employees or their families
  • Other forms of voluntary benefits

TO APPLY:

Click on the following link and complete the application.
https://medasf.bamboohr.com/jobs/view.php?id=98