MEDA Helping Mission Street Small Businesses Thrive: Chely's Beauty Salon

MEDA Helping Mission Street Small Businesses Thrive: Chely’s Beauty Salon

MEDA’s Strategic Plan 2017-2020 re-envisions its work via five measurable results to be achieved for the San Francisco Mission District community by 2020.

RESULT 5: THE MISSION IS A STRONG AND SUPPORTIVE COMMUNITY FOR LATINO RESIDENTS, BUSINESSES AND INSTITUTIONS

MEDA is committed to ensuring the Mission District retains its historic and current identity as a strong Latino community, and a welcoming place for immigrants and the generations of Latino families who have long called the neighborhood home. This means that Latinos of all income levels are able to call the Mission District their permanent home, along with the small businesses and community institutions serving them. We envision a family-friendly community offering affordable retail, restaurants, child care, housing, arts and culture, blue-collar jobs, parks and transit that create a neighborhood of opportunity.

Following is a story of a neighborhood venture around for four decades, representing the type of family-serving business MEDA looks to help thrive.

Owners: Graciela Hernandez, Javier Hernandez and Jenny Aguirre
Business: Chely’s Beauty Salon
Address: 2277 Mission St. 
Type:  Services
Product: Hairstyle and beauty products

(answered by Graciela)

What gave you the idea to start your business?
In 2011, I came to the Mission with the idea of opening a business, in partnership with my cousins Javier and Jenny. We combined our passion and skills to open Chely’s Beauty Salon. We are all natives of Cordoba, a town located in Veracruz, Mexico.

What has your experience been opening a business in the Mission?
As part of the Mission Street business corridor, we feel closer to people with whom we identify because of language, culture and traditions. Customers who have been served over the past seven years have become family. The majority of our customers are Latinos, but we also have other customers who still come here because they like the services provided.

How does your business/business idea relate to your life?
It is also important for us to be part of a community: Chely’s Beauty Salon allows us to belong here in the Mission. We love living and working here. We are dedicated to the business, but also enjoy the neighborhood. As a business with three owners, we have found the harmony recipe that contains a trio of important ingredients: commitment, respect and trust. Even though we belong to the same family, through the years in business we have had the opportunity to know each other in a better way. We have combined talent and responsibilities — that allows us to work well. We have created our own support network.

Why should potential customers invest in small businesses?
We offer a variety of services and products focused on the beauty needs of families. We recently remodeled our business location, renovating the beauty-products display. We care about products that satisfy not just a regular customer seeking a haircut; we have expanded our diversity of products to support our sales, as we have learned how to understand customers’ needs. Javier is very creative and adds his touch to the business. We are aware that customer service is a key piece of business success. Even though we are surrounded by other hairstylists in the Mission, we feel confident that we offer quality services and products.

Where do you see your business in five years?
All three of us are interested in expanding the current business and open a clothing store/boutique, plus adding more beauty products.

What do you love about the Mission?
We love the Mission so much — that’s why we all live here. We feel that all business owners have great opportunities to grow a business along Mission Street because they have taken the risk to open a business. They belong to the area, enjoy what the Mission has to offer and believe that good and positives changes can come to the Mission to preserve the Latino community.

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